Terms of Service

Last updated: August 14, 2025

Welcome to Internal Cast LLC (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website (https://www.internalcast.com) and related services (collectively, the “Services”).

By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Eligibility

  • You must be at least 18 years old to use the Services.
  • By using the Services, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Accounts

  • Access to certain features may require creating an account.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for safeguarding your login credentials and all activity under your account.

3. Services and Subscription Plans

Internal Cast provides a Software-as-a-Service (SaaS) platform that allows organizations to create, distribute, and manage internal audio updates and training materials in the form of private podcasts.

The Service is offered on a subscription basis. We provide several plans (e.g., Startup, Small Team, Big Team, and Enterprise/Custom). Each plan differs in the number of users, features, and limits, as described on our Pricing Page.

Free trial access may be offered at our discretion. Unless cancelled before the end of the trial period, the subscription will automatically convert to a paid plan, and the applicable fees will be charged.

View Pricing Plans

4. Acceptable Use

You agree not to:

  • Use the Services for unlawful, harmful, or fraudulent purposes.
  • Upload or share any content that infringes on intellectual property rights or violates applicable laws.
  • Interfere with, disrupt, or compromise the security of the Services.
  • Attempt to gain unauthorized access to any part of the Services or related systems.

5. Content Ownership & License

5.1 Your Content

You retain all rights to the content you upload. By submitting content, you grant us a limited, non-exclusive, worldwide, royalty-free license to process it solely for the purpose of providing the Services (e.g., generating scripts or audio through AI).

  • Audio content is delivered via secure, private RSS feeds accessible only to your authenticated users.
  • We implement token-based access control and support optional two-factor authentication to ensure content remains private.

5.2 Responsibility for Content

You are solely responsible for the content you upload. We are not responsible for reviewing or verifying your content for accuracy or legality.

6. Third-Party Services

We use third-party providers (e.g., Vercel, Digital Ocean, OpenAI API) to operate the Services. Your data is processed according to our Privacy Policy, which is incorporated by reference into these Terms.

7. Service Level Commitment

We aim to provide a monthly uptime of 99.5% for the Internal Cast platform, excluding scheduled maintenance (which will be announced in advance).

Support requests will be acknowledged within 24 hours on business days. For Enterprise customers, we provide a dedicated support channel with response times of 4 hours during business hours.

In the event of service downtime exceeding 24 consecutive hours (excluding scheduled maintenance), affected paying customers may request a service credit. The amount and form of such credit will be determined in good faith based on the duration and impact of the downtime, and will be applied to the next billing cycle.

8. Analytics

We use Vercel Analytics to collect anonymous, aggregated usage data (e.g., page views, region, device type). No cookies are used for analytics, and no personally identifiable information is collected for this purpose.

9. Billing, Payment, and Taxes

  • Fees are charged in advance on a monthly or annual basis, depending on the selected plan.
  • All fees are non-refundable unless required by law or expressly stated in these Terms.
  • We may suspend or terminate access to the Service if payment is overdue by more than 10 days.
  • We reserve the right to adjust pricing. Any changes will apply only upon renewal and with at least 30 days' prior notice.
  • If you cancel before the end of a billing cycle, your access will continue until the end of the paid period, but no refunds will be issued.

9.1 Taxes and VAT

All fees are exclusive of applicable taxes. Depending on your billing country, we may be required to charge Value Added Tax (VAT), Goods and Services Tax (GST), or similar indirect taxes from the first invoice.

Customers in the European Union and United Kingdom will be charged VAT unless they provide a valid VAT ID. Internal Cast is responsible for collecting and remitting such taxes as required by law.

You are responsible for all other applicable taxes, duties, or levies imposed by your local jurisdiction.

10. Intellectual Property

All intellectual property in the Services (excluding Your Content) belongs to Internal Cast LLC or its licensors. You may not copy, modify, or distribute our content or software without prior written consent.

11. Privacy & Data Processing

Your use of the Services is also governed by our Privacy Policy, which is incorporated herein by reference.

For customers located in the European Union, the European Economic Area, or the United Kingdom, Internal Cast acts as a "data processor" under the GDPR.

A Data Processing Agreement (DPA) is available upon request and supplements these Terms. It covers:

  • the subject and duration of processing;
  • the categories of personal data processed;
  • the rights and obligations of both parties;
  • safeguards for international data transfers (Standard Contractual Clauses).

You agree to the DPA by using the Service. A copy may be executed electronically.

12. Disclaimers & Limitation of Liability

  • Services are provided "as is" without warranties of any kind.
  • To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages.
  • We are not responsible for loss of data or service interruptions beyond our control.

13. Termination

  • We may suspend or terminate your access if you violate these Terms.
  • You may close your account at any time by contacting us.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Wyoming, USA.

15. Changes to the Terms

We may update these Terms from time to time. Changes take effect upon posting the updated version on our website.

16. Contact Us

If you have questions about these Terms, please contact us:
Email: team@internalcast.com